Shipping

South Africa

SUMMARY:

We ship all over South Africa and also outside South Africa, on request. Door to door shipments take 2 - 3 working days to reach you. 

  • Standard Shipping door to door: R75.00 per order. FREE for orders over R350.00 to most addresses in South Africa. There are a few remote or hard to reach addresses which attract a surcharge from our couriers, but we will contact you for an alternative if this is the case. Some work addresses (e.g. hospitals, mines, prisons, etc) may also attract a surcharge as the courier usually has to spend extra time locating the person. If this is the case, we will contact you for alternatives. The same applies to areas that the couriers list as 'high risk'. 
  • Postnet to Postnet: R120.00 (includes insurance)
  • PO Box: Not recommended (see below), but if you insist, this costs R150 and is not insured so we cannot help you if your parcel goes astray. 

We ship to your door all over South Africa to reach you within 2 - 3 working days (maybe 4 days tops if you live in a remote outlying area). Orders placed before 12 noon are shipped the same day. If your order is placed after 12, we will ship the next working morning. 

Orders over R350.00 will be shipped FREE to your door, which includes most addresses in South Africa. Please note, however, that FREE shipping does not apply to orders going to a Postnet address, which will incur a shipping cost of R120.00. Free shipping also does not apply to areas where the courier levies a surcharge - usually because they are difficult to reach, have security issues or are remote areas. If this is the case, we will contact you for alternatives. 

We are often asked if we ship via the Post Office and the answer is no. We prefer to use a more reliable shipping method to make sure that your order gets to you! We will ship to a PO Box number if you insist. However, strangely enough, this costs double the courier costs so we will have to request that you pay the difference. We can also not guarantee delivery times to a P.O Box address and orders to a P. O Box are also unfortunately not insured. This means that if your parcel gets lost, we cannot replace it for you. As you can tell, we REALLY do not advise shipping to a PO Box!

In some cases, the courier may levy an additional surcharge. If this is the case, we will contact you to make another plan because we pride ourselves in being able to ship practically ANYWHERE in South Africa!

Africa (outside South Africa)

We ship via DHL all over Africa. Please email info@feelgoodhealth.co.za with your order (including quantities) and we will send you a shipping quote based on your order. Payment is via Paypal or money wire into our bank account. We do not have Western Union for businesses in South Africa. 

Please note that the free shipping offer does not apply to destinations outside of South Africa. To obtain a shipping quote, please email info@feelgoodhealth.co.za with your order and your address. 

Payment for African orders outside of South Africa is via Paypal or money wire into our account. 

Worldwide

Our remedies are available worldwide, Some of our remedies ship from South Africa and some from the USA, depending on the remedy you need. We'll make it easy for you! Simply email us at info@feelgoodhealth.co.za with your order and we will get you a shipping quote. Payment is via Paypal or money wire into our account. 

Please note that the free shipping offer does not apply to destinations outside of South Africa. To obtain a shipping quote, please email info@feelgoodhealth.co.za with your order and your address. 

Customs and Import Duties Information

By placing your order, you acknowledge: your order may be subject to local import duties and taxes, which are levied once your package reaches your country; Feelgood Pets does not collect duties and taxes and cannot predict what your particular charges may be; and in the event you incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office